Service Delivery Professions

These links are to websites of Australian Government agencies that deliver programs, policies and regulations which focus on this profession, for further information

Department of Human Services

Australian Taxation Office

Department of Families, Housing, Communities and Indigenous Affairs

Department of Regional Australia, Local Government, Arts and Sport

Many agencies require Service Delivery staff for their operation, and qualified professionals are in high demand.

Service Delivery staff provide coordinated and structured advice, support and services to citizens and customers.

Typical sectors and job titles in Service Delivery in Australian Government include:

Customer Advice and Support

• Emergency Management
• Customer Liaison and support
• Call, Contact or Smart Centre
• Client/Case Manager
• Objection and Complaints Resolution
• Indigenous Specialist Officers
• Sales
• Technical and Procedural Quality Advisor

Museum and Gallery Support

• Tourism Officer
• Gallery/Museum Guides
• Tour Guides